Frequently Asked Questions

After meeting with lots of prospective and current clients, I started noticing some common questions, here is to help to get you started.  If you have a question that isn’t listed and answered on here, please feel free to ask me.  I’ll respond, I promise.

What can you expect from me?

You will work with me personally. I advise that you share with me your goals and how I can help you achieve them. Your discussion will determine the projects; services and tasks that would best assist you and your business. We will also discuss rates.

What are my rates?

Since all of my clients are unique and they are customized to fit individual client needs. There is no one size fits all.

What is my work style?

I take my work seriously. I take great pride in the work I do for all of my clients. However, I do like to have fun. I enjoy my work days, having a flexible schedule and partnerships with people of the same work style. Mutual respect and consideration is extremely important for a working relationship to be a successful one.

My services are performed completely virtually. 90% of my communications are done online, mostly via e-mail or zoom or skype. With that said, it is expected that my clients are fairly web savvy, and use e-mail as part of their daily business practice. If you are a phone or face person, this is not going to work for you.

You will be working with me at all times.

What results can you expect from working with me?

  1. Have more time to dedicate to at what you do best and doing what you love
  2. Greater exposure and visibility for yourself and your business
  3. Make more money and have more sales

Billing Policies

Working with SCS Digital Marketing LLC means you agree to abide the following:

 

Billing Policies

I charge a fixed rate for retainer and one-time projects.

I charge an hourly rate of $25 for some activities and a higher rate for others. Please inquire.

Before we start, you will be required to sign a Virtual Assistant Services agreement. The agreement will include the description of services, payment terms, scope of work, client responsibilities, relationship of parties, office hours and communication.

Full payment for one-time project is required before work commences. Payment can be made via PayPal. (major credit cards are accepted through PayPal.)

Payments rendered are considered fully earned and nonrefundable.

You certify that you are the authorized user of the credit card that you use for payment and that you will find an Item Not Received Dispute on PayPal nor file a chargeback with your credit card issuer when services have already been rendered.

General Business Policies

I have other clients to serve, and I require a fair, realistic notice in order to attend to requests and projects.

My office hours are Monday to Friday, from 8:30 am to 5:30 pm. I do work occasional weekends – mostly some Saturdays or Sundays.

I require a 30-day notice to cancel any service.

Holiday Schedule

  • Christmas Day
  • New Years Day
  • March 7 – Christine’s Wedding Anniversary
  • Good Friday
  • Labor Day Weekend
  • Memorial Weekend
  • Fourth of July Weekend
  • Thanksgiving Day

 

 

 

Questions? Please let me know

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