Listening is probably the hardest thing to do, especially when you have “billion things going on.” Listening is a skill that needs to be developed. One does not become a good listener overnight. It is something that has to be worked on . . . daily. Nancy Friedman, the Telephone Doctor, says listening is an art. She shares her experience and tips on how to become a better listener. It goes a long way and it will benefit your relationships with your clients for the long term.