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Audit your net promoter score on a quarterly basis

If you missed Day 10 and 11, you’ll have to read the post from yesterday which was about customer metrics and it included NPS and CLV. Today let’s dive a little deeper on NPS – or net promoter score (NPS). As a truly customer-centric organization, auditing your NPS at least every six months will provide […]

Here’s three ways to measure the success of a customer-centric company.

Happy Monday! Thoughts of this past weekend on customer-centricity. This weekend originally started as a mental health break. It’s also my birthday month. I have a few events planned. This is my favorite season. (not the winter cold, but the spirit of Christmas.) Anyways, this past weekend, I had a girls day scheduled to go […]