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Is Your Software Tech Department Inclusive for the Deaf?

September is Deaf Awareness Month. Happy Deaf Awareness month. I would like to discuss accessibility as part of deaf awareness month. I am a business owner, running a virtual digital agency for clients nationwide. So, let’s talk about customer service. Accessibility and inclusion in customer service. So, how accessible and inclusive is your customer service? […]

Why your small business needs a social media policy

Social media allows businesses the opportunity to put forth their branded image in front of their clients and prospects. Small businesses use social media for customer service, advertising, and engagement. It could be the business owner doing the social media postings or he or she may have the office manager or marketing manager doing the […]